Privacy Policy

The Plumbing Hub is a fixed-price plumbing installation service operating in Melbourne, Victoria. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For privacy enquiries, contact us at info@theplumbinghub.com.au.

This policy applies to personal information collected through our website, online quote tool, booking system, payment process, and any related communications with The Plumbing Hub.

We collect information that you provide directly to us, including:

• Name, phone number, and email address
• Property address, suburb, or postcode
• Job and service details, including product selections and installation preferences
• Booking date and time preferences
• Payment-related information processed through our payment provider (we do not store full card numbers)
• Communications you send us, including quote requests and support enquiries

We may also collect information automatically when you visit our website, such as your IP address, browser type, device information, pages viewed, and referral source. We use cookies and similar technologies for essential site functionality and, where enabled, analytics to improve our service.

We use your personal information to:

• Generate quotes and provide fixed-price pricing
• Process bookings and schedule plumbing work
• Collect payments, including deposits and balances
• Deliver plumbing services and issue compliance documentation where required
• Send booking confirmations, appointment reminders, receipts, and service updates
• Respond to enquiries and provide customer support
• Improve our website, quote tool, and service delivery
• Meet legal, regulatory, and insurance obligations

When you pay online, your payment is processed by a secure third-party payment provider. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Afterpay where available.

We do not store your full credit or debit card details on our systems. Our payment provider handles card data in accordance with applicable payment industry security standards. We receive transaction confirmations, payment status, and limited billing information needed to process your booking and issue receipts.

For details on payment terms, deposits, and refunds, see our Terms of Service .

We send emails and other communications related to your use of our services. These may include:

• Booking confirmations with job details, pricing, and appointment information
• Appointment reminders before your scheduled visit
• Payment receipts and transaction confirmations
• Updates about your booking, rescheduling, or quote request
• Job completion notices and compliance documentation where applicable
• Responses to your enquiries

These transactional and service-related communications are sent as part of delivering our services. You may also receive marketing communications from us where you have opted in. You can unsubscribe from marketing emails at any time using the link in the message or by contacting us.

We may share your personal information with trusted third parties where necessary to operate our business and deliver services, including:

• Payment processors to handle online transactions
• Booking and scheduling tools to manage appointments
• Email and communication service providers to send confirmations and updates
• Licensed plumbers and subcontractors assigned to complete your job
• Professional advisers, insurers, and regulators where required by law

We require these parties to handle your information appropriately and only use it for the purposes we authorise. We do not sell your personal information.

Some of our service providers, such as payment processors and email platforms, may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with applicable privacy laws and protected appropriately.

We retain your personal information for as long as needed to fulfil the purposes described in this policy, including completing bookings, maintaining records for tax and legal compliance, and resolving disputes. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

We implement reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Under the Privacy Act 1988 (Cth), you may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, or misleading.

To make a request, contact us at info@theplumbinghub.com.au. We will respond within a reasonable timeframe. If you believe we have breached your privacy, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Our website uses essential cookies required for core functionality, such as maintaining your session during the quote and booking process. Where analytics tools are enabled, we may use additional cookies to understand how visitors use our site so we can improve the experience. You can manage cookie preferences through your browser settings.

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised last updated date. We encourage you to review this policy periodically.

For privacy enquiries, access or correction requests, or complaints, contact us at info@theplumbinghub.com.au or call +61 422 035 111.